Delivery policy
GET FREE DELIVERY WHEN YOU SPEND £29.
OR COLLECT FOR FREE WITH NO MINIMUM SPEND!
Here's some more info...
DELIVERY
UK Nationwide
We offer free UK Nationwide delivery when you spend £29.00 or more.
Orders of £28.99 and below have a £3.95 delivery fee.
All orders are processed within 24 hours after you receive your order confirmation email (excluding weekends and bank holidays).
Orders are sent via Royal Mail Tracked 48 and take 2-3 days to be delivered.
Delivery charges for your order will be calculated and displayed at checkout.
Local (Battersea & surrounding areas)
We offer free local delivery within 24 hours when you spend £29.00 or more.
Orders of £28.99 and below have a £3.95 delivery fee.
The following postcodes are eligible for local delivery within 24 hours: SW18, SW12, SW11, SW9, SW8 and SW4.
Simply enter your address and postcode at checkout and if you are eligible, the local delivery option will be available to select.
All orders are processed and delivered within 24 hours.
Delivery charges for your order will be calculated and displayed at checkout.
COLLECTION (BATTERSEA)
There is no minimum spend if you choose to come and collect your order, so you can buy as much or as little as you like!
Simply select the 'Collect' option at checkout and order. Then sit tight and we'll contact you to confirm where and when your order will be ready for collection.
All orders should be available to collect within 1 hour of ordering.
Here's info on where and when you'll be able to collect:
Monday to Tuesday (9am - 6pm): Collect from MUTHAPUPPA HQ, Unit 104 Battersea Business Centre, 99-109 Lavender Hill, Battersea, London SW11 5QL.
Wednesday to Saturday (9am - 6pm): Collect from our shop on Northcote Road, located directly outside Gail's Bakery at 64 Northcote Rd, Battersea, London SW11 6QL. If you wish to collect from our shop, please place your orders by midnight on the day before.
Sunday (9am - 5pm): Collect from our shop on Northcote Road, located directly outside Gail's Bakery at 64 Northcote Rd, Battersea, London SW11 6QL. If you wish to collect from our shop, please place your orders by midnight on the day before.
PACKAGING
We use compostable, recycled and recyclable packaging wherever possible.
If your order contains white packing peanuts, they're made from plant-based corn starch and can either be home composted or dissolved with warm water in the sink (which is really fun to do).
Your first MUTHAPUPPA order will be beautifully gift wrapped on the inside of the box. Subsequent orders will have minimal packaging in order to reduce our environmental impact (and costs so we can pass savings on to you).
All gift orders will be beautifully gift wrapped on the inside of the box. Please add a brief gift note at the basket page to clarify that your order is a gift.
OTHER INFO
If you live in Northern Ireland, unfortunately, due to post-Brexit regulatory changes and increased shipping restrictions, we're no longer able to send parcels to your region.
We do not currently offer delivery outside of the UK.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at the following with your name and order number, and we will look into it for you:

In the event that your order arrives badly damaged, please contact us at the above with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at the above.
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